| Orders are processed Monday through Friday, excluding holidays. Orders received on weekend days, holidays and after 2pm EST will begin processing the next business day. Shipping times may vary due to availability of merchandise.
PAYMENT OPTIONS
We accept the following forms of payment:
American Express
Visa
MasterCard
Natalie and friend gift certificates
www.natalieandfriends.com credit vouchers
All orders are subject to credit card authorization and verification prior to processing and we will not ship orders unless all billing information is correct.
SALES TAX
Sales tax is charged only to states where natalieandfriends.com has a physical presence. Currently this includes:
New York: 8.375% will be applied to all orders of $110 or more;
Tax free under $110
Connecticut: 6%; Tax free under $50.
Florida: 7%
Nevada: 7.75%
Illinois: 9%
Sales tax is not charged on gift certificate shipments.
ORDERING AND SHIPPING CONFIRMATIONS
After ordering, you will receive two email confirmations from natalieandfriends.com; one confirming receipt of your order and one to notify you when your order ships.
COLORS
Natalieandfriends.com has made every effort to display as accurately as possible the colors of the merchandise that appear on our site. However, since the actual colors you see will depend on your monitor, we cannot guarantee that your monitor will accurately display the actual colors of the merchandise.
MISSING / DAMAGED MERCHANDISE
We apologize for any problems that may have occurred with your order. Please call 1-888-599-wear to speak with a Customer Service Representative. We will try to assist you as quickly as possible.
ITEM AVAILABILITY
Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. If we are out of stock on an item you have ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.
TELEPHONE ORDERS
We encourage you to order online, but if you would like to place an order over the telephone please contact Customer Service at 1-888-599-wear.
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